Terms of Services

Verve Fragrances

Last Updated: [22nd April 2026]

1. Overview

This website is operated by Verve Fragrances (“we”, “us”, “our”). These Terms and Conditions govern your access to and use of our website, including any purchases made through it (the “Services”).

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

We recommend that you read these Terms carefully before making a purchase.

2. Eligibility and Use of Website

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under the supervision of a parent or legal guardian

  • You will use the Services only for lawful purposes

  • You will not misuse the website, attempt to interfere with its functionality, or engage in fraudulent activity

We reserve the right to suspend or terminate access where misuse is suspected.

3. Product Information

  • All products listed on our website are subject to availability

  • We reserve the right to modify, replace, or discontinue products at any time without notice

  • We make reasonable efforts to ensure product descriptions, images, and details are accurate; however, slight variations may occur

  • Fragrances are subjective in nature, and scent perception, longevity, and projection may vary based on individual skin chemistry and environment

4. Pricing and Payment

  • All prices are displayed in pounds sterling (£) and include VAT where applicable

  • Prices may change at any time without prior notice

  • Payment must be made in full at the time of purchase

  • We reserve the right to refuse or cancel any order if pricing errors, payment issues, or suspected fraudulent activity occur

5. Orders and Acceptance

  • Placing an order constitutes an offer to purchase a product

  • An order is only accepted once we confirm dispatch

  • We reserve the right to cancel or refuse any order for reasons including, but not limited to:

    • Product unavailability

    • Errors in pricing or product information

    • Suspected fraud or unauthorised transactions

If your order is cancelled after payment, a full refund will be issued.

6. Shipping and Delivery

  • Delivery times provided are estimates and not guaranteed

  • We are not responsible for delays caused by couriers, customs, or external factors beyond our control

  • Risk of loss or damage passes to you upon delivery of the goods

Please ensure shipping details are accurate, as we are not responsible for failed deliveries due to incorrect information.

For further details, visit our shipping policy: Verve Fragrances Shipping Policy

7. Returns, Refunds, and Exchanges

  • Returns are accepted in accordance with our Refund Policy

  • Items must be returned unused, unopened, and in their original condition unless faulty

  • Due to hygiene and safety considerations, opened fragrance products may not be eligible for return

You may be responsible for return shipping costs unless the item is defective or incorrect.

Your rights under the Consumer Rights Act 2015 are not affected.

8. Right to Cancel (UK Consumers)

Under the Consumer Contracts Regulations 2013:

  • You have the right to cancel your order within 14 days of receiving the goods

  • You must notify us within this period of your intention to cancel

  • Goods must be returned within 14 days of cancellation

  • Refunds will be processed within 14 days of receiving the returned goods

Exceptions apply where:

  • Products have been opened or used

  • Items are sealed for hygiene reasons and have been unsealed

9. Product Use and Care

  • Our products are intended for external use only

  • Avoid contact with eyes, sensitive areas, and surfaces such as painted finishes, plastics, leather, or varnished materials

  • We recommend patch testing before the full application

Verve Fragrances shall not be liable for damage resulting from improper use, handling, or storage of products.

10. Surface Compatibility and Damage Disclaimer

  • Our fragrance may contain ingredients that can interact with or damage certain materials and surfaces.

  • You are advised to avoid contact with surfaces, including but not limited to, painted finishes, plastics, acrylics, leather, vinyl, polished or varnished materials, and automotive interiors.

  • Verve Fragrances shall not be liable for any damage, staining, discolouration, or deterioration of surfaces resulting from direct or indirect contact with our products.

  • It is the responsibility of the user to ensure appropriate handling, storage, and application of the product, including avoiding accidental spills or transfer onto sensitive surfaces.

  • By purchasing and using our products, you acknowledge and accept that fragrance formulations may react with certain materials.

11. Skin Sensitivity and Allergy Disclaimer

  • Our products are intended for external use only and are applied at the user’s own risk.

  • As fragrance products contain a variety of aromatic compounds and synthetic ingredients, individual reactions may vary.

  • Users are strongly advised to conduct a patch test prior to full application, particularly if they have sensitive skin, known allergies, or underlying skin conditions.

  • Verve Fragrances does not guarantee that its products are hypoallergenic or suitable for all skin types.

  • To the fullest extent permitted by law, Verve Fragrances shall not be liable for any adverse reactions, irritation, allergies, or other health-related effects resulting from the use or misuse of our products.

  • If irritation or discomfort occurs, discontinue use immediately and seek medical advice where appropriate.

12. Intellectual Property

All content on this website, including but not limited to text, images, branding, logos, and design elements, is the property of Verve Fragrances and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Verve Fragrances shall not be liable for any indirect, incidental, or consequential loss or damage

  • Our total liability for any claim arising from a purchase shall not exceed the amount paid for the product

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any rights you are entitled to under UK law

14. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for their content, policies, or practices and do not endorse them unless explicitly stated.

15. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable laws, including the UK GDPR.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon posting on the website.

Continued use of the Services constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the UK. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UK.

18. Contact Information

For any questions regarding these Terms, please contact us at:
[Email Address]

[Contact Information]

[Business Address]